Last Updated: 30 June 2026
Privacy Policy
Granite Installation is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how Granite Rentals Ltd, trading as Granite Installation ("we", "our", or "us"), collects, uses, stores and protects your personal information when you visit our website or use our services.
By using www.graniteinstallation.co.uk, you agree to the practices described in this Privacy Policy.
Who We Are
Granite Installation is the trading name of Granite Rentals Ltd.
Registered Office & Head Office
Granite Installation
Progress House
Fudan Way
Stockton-on-Tees
TS17 6EN
Company Number: 13842341
VAT Number: 443010939
If you have any questions regarding this Privacy Policy or your personal information, please contact us at:
Email: sales@graniteinstallation.co.uk
Information We Collect
Depending on how you interact with us, we may collect the following information:
- Name
- Email address
- Telephone number
- Billing and delivery addresses
- Project and property information
- Product enquiries and quotation requests
- Order history
- Communications with our team
- Website usage information, including IP address, browser type and cookies
Where payments are made online, payment information is processed securely by our trusted payment providers. We do not store your full payment card details.
How We Use Your Information
We use your personal information to:
- Respond to enquiries and provide quotations.
- Process and fulfil orders.
- Arrange digital templating, surveys, deliveries and installations.
- Provide customer support and aftercare.
- Improve our website, products and services.
- Comply with legal and regulatory obligations.
- Send marketing communications where you have chosen to receive them.
We will only process your personal information where we have a lawful basis to do so under UK data protection legislation.
Marketing
If you have opted in to receive marketing communications, we may occasionally contact you with information about new products, offers or services.
You can unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails or by contacting us directly.
Sharing Your Information
We never sell your personal information.
We may share your information with carefully selected third parties where necessary to provide our services, including:
- Shopify (our ecommerce platform)
- Secure payment providers
- Delivery and logistics partners
- Installation teams and surveyors
- Stone manufacturers and suppliers where required
- Professional advisers including accountants and legal advisers
- Website hosting, analytics and IT service providers
All third parties are required to process your information securely and only for the purposes of providing services on our behalf.
We may also disclose information where required by law or to protect our legal rights.
Shopify
Our website is hosted by Shopify Inc., which provides the ecommerce platform that enables us to sell our products and services online.
Shopify securely stores customer information and processes data in accordance with applicable data protection laws. For more information, please refer to Shopify's Privacy Policy.
Cookies
Our website uses cookies and similar technologies to improve your browsing experience, understand website performance and help us deliver relevant content.
Some cookies are essential for the website to function correctly, while others help us analyse visitor behaviour or personalise content.
You can manage or disable cookies through your browser settings at any time.
Please also refer to our separate Cookie Policy for further information.
How Long We Keep Your Information
We only retain personal information for as long as necessary to fulfil the purposes for which it was collected, including meeting legal, accounting and taxation requirements.
When information is no longer required, it is securely deleted or anonymised.
Keeping Your Information Secure
We take the security of your personal information seriously.
Appropriate technical and organisational measures are in place to protect your information from unauthorised access, misuse, alteration or disclosure.
Although we take every reasonable precaution, no method of transmitting information over the internet can be guaranteed to be completely secure.
Your Rights
Under UK data protection law, you have the right to:
- Request access to your personal information.
- Request correction of inaccurate information.
- Request deletion of your information where appropriate.
- Request restriction of processing.
- Object to certain types of processing.
- Withdraw consent where processing is based on consent.
- Request a copy of your information in a portable format.
- Lodge a complaint with the Information Commissioner's Office (ICO).
To exercise any of these rights, please contact us using the details above.
Third-Party Websites
Our website may contain links to external websites.
We are not responsible for the privacy practices or content of third-party websites and encourage you to read their privacy policies before providing any personal information.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legislation, technology or our business operations.
Any updates will be published on this page together with the revised "Last Updated" date.
We recommend checking this page periodically to ensure you remain informed about how we protect your information.
Contact Us
If you have any questions regarding this Privacy Policy or how we process your personal information, please contact:
Granite Installation
Granite Rentals Ltd
Progress House
Fudan Way
Stockton-on-Tees
TS17 6EN
Email: sales@graniteinstallation.co.uk
If you remain dissatisfied, you have the right to contact the Information Commissioner's Office (ICO), the UK's independent authority for data protection matters.
